Compliments and complaints
- If for any reason your child encounters any problems please raise your concerns with the club supervisor or the Manager promptly.
- Most importantly the Manager strongly feels that good communication between staff and parents/carers is very important, and staff/parents/carers should feel that the door is always open if anyone needs to “get anything of their chest” so to speak.
- Should you have any concerns regarding your child’s time at CK, please in the first instance talk with the Play leader of the particular club? If you are not satisfied with the action taken, please then telephone one of the partners -Kelly or Brian Keeling on 02380455699. Should you wish to contact CK in writing please send written concerns to the address below:
Creative Kidz C/o Mrs K or Mr BM Keeling. 120 Saltmakers House, Hamble Point Marina, Hamble, Southampton, Hampshire. SO31 4NB
CK will investigate your concerns and respond within fifteen working days. A copy of the complaints procedure can be obtained from the Club Play leader and is available on Babysdays.
This policy constitutes the Club’s formal Complaints procedure. It will be displayed on the premises at all times.
Under normal circumstances. The Manager will be responsible for managing complaints. If a complaint is made against the Manager (who is the registered person) then Ofsted will conduct the investigation. All complaints made to staff will be recorded in the Club’s Incident Record Book.