Booking

You are free to choose contract or ad hoc sessions or a combination of both.

Contract booking

If you require regular/long term childcare you can book breakfast and after school club sessions on a contract basis. *subject to availability. 

 

Contract bookings can be made up to 4 weeks in advance. 

 

To make a booking

  1. Click the Book online button below and create an account. You can then log in and select the make a contract booking option and selecting the venue required.
  2. Select which children you wish to book sessions for.
  3. Choose sessions, select a start date and click book.
  4. Next review the parents/carers and emergency contacts, click next to confirm this is correct or edit to make any necessary changes.
  5. Review the medical information, click next to confirm this is correct or edit to make any necessary changes.
  6. Review the custom information, click next to confirm this is correct or edit to make any necessary changes.
  7. Read and agree to our terms and conditions and select consents you agree to. When you click next you will see a message appear saying "an email has been sent to you containing the details of the sessions you requested. We will be in contact once we have reviewed your request".
  8. Upon receipt of your contract request we will approve or decline your chosen sessions subject to availability. If your contract is approved it will continue on a rolling basis until 1 month notice is supplied by email.

    If we have to decline your booking or part-of due to lack of availability, we will contact you to discuss how to proceed. You can then choose to be placed on our waiting list or to select alternative sessions if this is possible.

  9. A booking confirmation will be issued to the primary email address upon approval of your booking. Upon receipt of this email please click on the confirm payment for the booking link and select your method of payment.

     

If you have a contract with us you will issued with an invoice on the 20th of each month

Your fees are due 1 month in advance and the invoice is payable by the 1st of the following month. *For example if you receive an invoice on 20 August for sessions in September, your invoice would be payable by 1 September. 

 

Please note: your contract booking is not confirmed you have received a booking confirmation email.

Ad hoc booking

If you require occasional childcare you can book breakfast, after school and holiday club sessions as and when you need them, even up until the start of the session!! *subject to availability. If you require holiday childcare we are very flexible and (subject to availability) you can book individual sessions or the entire holiday period. We offer 6 different session times, please view our opening times and fees below.

 

Ad hoc bookings can be made up to 4 weeks in advance. 

 

To make a booking

  1. Click the Book online button below and create an account. You can then log in and select the make an ad hoc booking option and selecting the venue required.
  2. Select which children you wish to book sessions for
  3. Choose dates and sessions and click book.
  4. Next review the parents/carers and emergency contacts, click next to confirm this is correct or edit to make any necessary changes.
  5. Review the medical information, click next to confirm this is correct or edit to make any necessary changes.
  6. Review the custom information, click next to confirm this is correct or edit to make any necessary changes.
  7. Read and agree to our terms and conditions and select consents you agree to.
  8. Lastly select your method of payment and complete your booking.
  9. A booking confirmation will be issued to the primary email address supplied  upon completion of your booking. 

If you are making a payment by bank transfer, childcare voucher please arrange payment immediatly.

 

Ad hoc bookings are allocated according to live availability and therefore once booked they are guaranteed.

Cancellation

Ad-Hoc bookings

Although you can cancel ad hoc sessions you have made, you will still be liable for the cost, no refunds can be offered or credits generated.

 

Contract bookings

One month’s written notice of your intention to reduce the number of sessions/days your child/children attends CK must be given, or one month’s fees paid in lieu of notice for the number of sessions/days reduced by.

 

Cancellation will only be accepted if given in writing by way of an email to: admin@creativekidz.org.uk .

 

We shall acknowledge receipt of written notice by email to the primary email address supplied by the customer upon registration.

 

The notice period will not take effect until we have acknowledged receipt of written notice, please ensure that you include your child’s full name, the name of the setting your child attends and which sessions you wish to cancel.

 

Text messages or hand written letters passed to members of staff will not be accepted as a form of written notice. 

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