Parents & Guardians
We aim to give all our customers, families, local authorities, schools, and other agencies - the highest standards of service. We are committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We love to hear about your positive experiences.
Successful cooperation between parents and providers is important because it also has a huge impact on your child's development.
This is why we encourage a culture of cooperation, continuous exchange between parent's and staff.
Once you have registered with Creative Kidz you will be issued with a log in for our babysdays system. It is here that you can track your child's progress (if Early Years) digitally sign forms, permissions, view policies and procedures and much more.
We also accept that sometimes things do not always go to plan.
In such circumstances, we want to know so that we can put them right and learn from our mistakes.
We welcome feedback on all aspects of our work as it is invaluable in helping us evaluate and improve what we do.
Compliments, suggestions and any other general feedbackcan be sent by email to firstname.lastname@example.org or over the phone on 02380455699. We love to hear what you think of our service.
We strongly feel that good communication between staff and parents/carers is very important.
Should you have any concerns regarding your child’s time at CK, in the first instance please talk it over with the Play leader of the particular club?
If you are not satisfied with the action taken, please then telephone one of the partners -Kelly or Brian Keeling on 02380455699.
Should you wish to contact CK in writing please send written concerns to the address below:
Creative Kidz. Office 4, Unit 3, Mitchell Point, Ensign Way, Hamble. SO31 4RF
Our formal complaints procedure is displayed within each setting and can be issued upon request.