Booking information

Your Options

We offer parents and carers the choice of two different booking formats-Contract and Ad hoc.

 

  • The contract method allows you the security of long term guaranteed sessions.
  • The Ad hoc method allows you the flexibility of being able to book sessions as and when you need them, availability of these sessions is not guaranteed until the booking is confirmed. Sessions can be booked up until 30 mins before the start of a session. If you need to book after this time then we ask that you call the office and we will manually process the booking for you. The reason for this is because we need to communicate last minute changes to staff and schools.
  • You can also combine the two by having a contract for days you wish to use regularly and top up with ad hoc sessions if required.

 

The booking method used is completely your choice however if you use a contract we stipulate that 1 months’ notice of cancellation is required. This allow us to plan communication, recourses, food, activities, staffing (according to ratios) and many other processes accordingly.

We manage childcare for over 400 children and we process many changes and cancellations on a daily basis. If we allowed changes to contracts, the management of availability and planning of those processes and resources mentioned above would become unmanageable and take up valuable time spent on other vital tasks.

 

The booking system and related policies and procedures are planned and utilised very efficiently so as to ensure the high quality operations behind the scenes result in the high quality of care that we provide.

Contract booking

If you require regular/long term childcare you can book breakfast and after school club sessions on a contract basis. *subject to availability. 

 

Contract bookings can be made up to 4 weeks in advance. 

 

To make a booking

Click the Book online button and create an account. You can then log in and select the make a contract booking option and selecting the venue required.
Select which children you wish to book sessions for.
Choose sessions, select a start date and click book.
Next review the parents/carers and emergency contacts, click next to confirm this is correct or edit to make any necessary changes.
Review the medical information, click next to confirm this is correct or edit to make any necessary changes.
Review the custom information, click next to confirm this is correct or edit to make any necessary changes.
Read and agree to our terms and conditions and select consents you agree to. When you click next you will see a message appear saying "an email has been sent to you containing the details of the sessions you requested. We will be in contact once we have reviewed your request".
Upon receipt of your contract request we will approve or decline your chosen sessions subject to availability. If your contract is approved it will continue on a rolling basis until 1 month notice is supplied by email.

If we have to decline your booking or part-of due to lack of availability, we will contact you to discuss how to proceed. You can then choose to be placed on our waiting list or to select alternative sessions if this is possible.

A booking confirmation will be issued to the primary email address upon approval of your booking. Upon receipt of this email please click on the confirm payment for the booking link and select your method of payment.

 

If you have a contract with us you will issued with an invoice on the 20th of each month

Your fees are due 1 month in advance and the invoice is payable by the 1st of the following month. *For example if you receive an invoice on 20 August for sessions in September, your invoice would be payable by 1 September. 

 

Please note: your contract booking is not confirmed you have received a booking confirmation email.

Ad hoc booking

If you require occasional childcare you can book breakfast, after school and holiday club sessions as and when you need them, even up until the start of the session!! *subject to availability. If you require holiday childcare we are very flexible and (subject to availability) you can book individual sessions or the entire holiday period. We offer 6 different session times, please view our opening times and fees below.

 

Ad hoc bookings can be made up to 4 weeks in advance. 

 

To make a booking

Click the Book online button and create an account. You can then log in and select the make an ad hoc booking option and selecting the venue required.
Select which children you wish to book sessions for
Choose dates and sessions and click book.
Next review the parents/carers and emergency contacts, click next to confirm this is correct or edit to make any necessary changes.
Review the medical information, click next to confirm this is correct or edit to make any necessary changes.
Review the custom information, click next to confirm this is correct or edit to make any necessary changes.
Read and agree to our terms and conditions and select consents you agree to.
Lastly select your method of payment and complete your booking.
A booking confirmation will be issued to the primary email address supplied  upon completion of your booking. 

If you are making a payment by bank transfer, childcare voucher please arrange payment immediatly.

 

Ad hoc bookings are allocated according to live availability and therefore once booked they are guaranteed.

Changes and cancellations

Ad-Hoc bookings

Although you can cancel ad hoc sessions you have made, you will still be liable for the cost, no refunds can be offered or credits generated.

 

Contract bookings

One month’s written notice of your intention to reduce the number of sessions/days your child/children attends CK must be given, or one month’s fees paid in lieu of notice for the number of sessions/days reduced by.

 

Cancellation will only be accepted if given in writing by way of an email to: admin@creativekidz.org.uk .

 

We shall acknowledge receipt of written notice by email to the primary email address supplied by the customer upon registration.

 

The notice period will not take effect until we have acknowledged receipt of written notice, please ensure that you include your child’s full name, the name of the setting your child attends and which sessions you wish to cancel.

 

Text messages or hand written letters passed to members of staff will not be accepted as a form of written notice. 

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