Frequently asked questions
Terms and Conditions
Online registration must be completed before your child can attend. When booking sessions with Creative Kidz you must first agree with our terms and conditions which are displayed at the time of booking.
How do i know if you have a space?
If you are booking on an ad hoc basis you will see live availability on the booking site.
If you submit a contract booking request we will check long term availability and approve/decline your booking accordingly. If we have to decline all or part of your contract we will contact you to discuss.
Clothing and equipment
Please provide your child with suitable clothing for indoor and outdoor activities, including-sun hats & sun cream during warmer days.
Warm clothing & a waterproof coat when the weather is colder/rain is predicted.
No open toed shoes.
If your child has any special requirements including allergies or medical needs, hopefully you have recorded them upon registration. If there is something you forgot to mention please inform the staff.
If your child requires medication such as inhalers or auto- injector (epipen) please ensure you complete a medication consent form and ensure that your child's medication is always at the club on the days your child attends
If you have children starting school for the 1st time, we do suggest you pop in at the beginning of term for a few sessions to familiarise your child with the setting, the routine and the staff etc.
Of course we are happy for you to stay with your child why they settle in, although please ensure that this is on a day when your child is already booked in.
When you feel your child is ready, If you then wish to pop out and leave them with us a for a few minutes, an hour or an entire session we are happy to accomodate this. Please also feel free to call and check how your little one is settling in.
All children are different, the time taken to settle in will vary for each individual child.
We are flexible and are happy to work with you to ensure that your child is happy to stay.
Of course we do understand that some children may have siblings and they of course are also welcome, however we cannot take responsibility for these children at any time. If you have a child in a pushcahir, please ensure that you leave the pushchair outside the building as space is limited.
During your child's first few weeks we offer an induction to each child. They are shown around, introduced to staff and thier Key-person (If in Reception Yr) they will also be informed about club routines and our code of conduct.
Each child will also be given the opportunity to complete an ‘All About Me’ form’ which will allow us to get to know your child, what they like, dislike etc....
The induction period is not limited. As mentioned above, some children take longer than others to settle however if you have any specific concerns please take the time to talk to a member of staff who will be happy to help.
Safety & Well-being
The safety and wellbeing of each child is paramount!.
We ensure that all venues are throughly risk asessed and monitored to ensure that they comply with heath and safety requirements.
Staff are trained to recognise hazards and how to eliminate or control them.
You will easiliy recognise our team by thier company uniform displaying our company logo and thier company Id Badge.
Safeguarding children is at the heart of everything we do, to this end each site has a designated
child protection lead who is responsible for childrens safety and wellbeing.
Communication will be given to parents either by newsletters which are emailed to the primary email address supplied, displayed on our notice board, or via our website. We will also issue emails now and again giving information to parents and guardians.
Please keep us updated by email if you change your contact information.
Please keep us updated by email if your child experiences any medical issues/changes.
Special events and outings are always made known to parents with as much notice as possible.
If you would prefer communication on paper format please speak to the supervisor of your child’s setting.
Please be aware that we are a completely separate organisation from the schools we operate from therefore the they are not obliged to pass on information about absences for example.
Our office number can be used for general information, booking or invoicing information between the hours of 8am and 6pm. The setting mobile phones are only manned during the club’s hours of operation-See opening times/fees.
We have both a facebook page and twitter account which you can access via the links above. We have also recently introduced a Pinterest account where we can share ideas.
We respectfully ask that parents and staff do not discuss any Creative Kidz related issues on Facebook, twitter or other social network sites. Please be aware that these sites are often public, and information could innocently be placed in the wrong hands.
We thank you for your co-operation with this