Frequently asked questions
Adverse weather plan
Any decision whether or not to open Creative Kidz breakfast and after school clubs lies with the company and individual schools we operate from taking into consideration their specific snow closure policies.
Factors taken into account may include, site conditions, weather conditions and road conditions reported by Hampshire County Council and information published on the Met office website.
Primarily, the outcome of a risk assessment, taking into account the conditions of the sites and how this could affect the health and safety of children, staff, parents and visitors will determine whether or not the schools allow our clubs to operate.
The decision will be posted on the individual school websites and the Hampshire School Closures webpage.
We shall post updates on this website and issue information via our social media pages - facebook and twitter.
As a general rule, if your child's school is closed, we shall also be closed.
Can i swap sessions?
CK must be informed 1 month in advance of any changes to your booking and this notice period is payable. We do not swap sessions.
Changes of collection arrangements
7-Change in collection details protocol:
a. Please make sure you provide us with the details of at least 2 emergency contacts. These people must be people that you authorise to collect your child.
b. These people need to be living locally or able to collect your child in an emergency.
c. We will only allow your child to be collected by someone other than those named on the child’s records if we have received prior consent by e-mail, by text message from the parent’s pre-registered contact number or verbally via the child’s parent/guardian. The person notifying the changes must provide us with the pre-registered password. Any changes notified will be recorded in the club diary.
d. If you wish to provide us with additional contacts/people who are authorised to collect your child, please supply us with an email detailing the full name and contact details of the person collecting so that we can add them to our list of authorised persons.
e. The person collecting must provide us with the pre-agreed password and a form of photographic ID for verification purposes.
f. Only club staff can answer the door or let anyone into the setting.
g. Staff will only allow access to individuals that they recognise and know are authorised to collect a child.
h. A staff member who does not recognise an adult collecting a child will ask for the adult’s name and their relationship to the child. They will then politely ask the person to wait in reception or outside the setting.
i. Staff may call a child’s parents/carers to clarify any confusion or allay any concerns if necessary. On occasions when parents/carers are aware that they will not be at home or in their usual place of work, they must inform a member of staff who will record how they can be contacted in the club diary.
j- Cover staff must authorise all collections by checking that the adult is on the authorised emergency contact record or that we have received authorisation from the child's parents in accordance with clause 7d and 7e.